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Customer Care

Parts

Over our past 46 years in North America we have learned even the best machines require quick and reliable parts support. With an installed machinery base of more than 25,000 machines in the Americas, Shibaura Machine maintains a large spare parts inventory, currently more than US$15,000,000, primarily in our Chicago-area parts warehouse, but with additional stocking locations in the USA, Canada, Mexico, and Brazil.

Service

Our service team is here to help support the success and profitability of our customers.

Training

Take your casting skills to the next level by requesting a Hands-On Training Program. Shibaura Machine offers a series of certified training modules. These modules are taught in your facility to help your team get the most out of your machine investment.

Training Training DC

Testimonials View All

Mumford Metal Casting

"The nice thing about a Shibaura Machine is that they never have any downtime"

Machine Types:
  • Die Casting
Industry:
  • Job Shop
  • Automotive
  • Agriculture & Construction
  • Energy / Oil & Gas
  • Electronics & Communications

The Mumford Metal Casting Companies Capabilities:High Pressure Aluminum Die Casting61 HPDC aluminum machines ranging from 400-1,750 TonsHigh Pressure Zinc Die Casting4 hot chamber zinc machines up to 500 TonsMiniature Zinc Die CastingAluminum Gravity (stat...

News View All

Shibaura Machine Celebrates 47 Years in North America

ELK GROVE VILLAGE, IL, April 19, 2021 Today is the 47th anniversary of the incorporation in Illinois of Shibaura Machine Company, America (formerly known as Toshiba Machine). It also marks our first full year under our new name, Shibaura Machine, which was...

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New Year, New Initiatives: Message from Shibaura Machine

ELK GROVE VILLAGE, IL, January 4, 2021 Upon reflection, the health and financial challenges faced by our company, nation, and the world as a whole in 2020 have been unprecedented, at least within living memory.  I am extremely proud to report our managemen...

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Shibaura Machine - Supporting critical manufacturers in the battle against COVID-19

ELK GROVE VILLAGE, IL - April 16, 2020 – Shibaura Machine is proud to work with our customers who have been deemed “essential manufacturers” during the current COVID-19 crisis.  We continue to ship out machines being used to make Personal Protective Equipm...

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Shibaura Machine - Services Remain Open During COVID-19

We continue to actively monitor and adopt to CDC guidelines, as well as those issued by federal, state, and local authorities to keep our staff, customers, and business partners healthy!Attached for your reference is a letter from our President and a hando...

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Toshiba Machine is now Shibaura Machine

ELK GROVE VILLAGE, IL April 1, 2020 – Effective April 1, 2020, our company name changed from “Toshiba Machine Company, America” to “Shibaura Machine Company, America.”  We started business as a machine tool manufacturer in 1938 under the Shibaura name, and...

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Shibaura Machine Company, America doubles its footprint in Midwest

ELK GROVE VILLAGE, IL, June 15, 2018 - The U.S. Injection Molding Div. of Shibaura Machine completed its move into a 58,000 square foot facility in Elk Grove Village, Ill., replacing a a smaller facility in Elgin, Ill. The new plant consolidates the inject...

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FAQ

Do you offer Preventive Maintenance services?

Yes, We can provide a scheduled PM service call on your machines.

Please contact dc-svc@Shibaura-Machine.com for more information.

 

Can I get my older Toscast control updated?

We can propose an upgrade to our latest controller.

Please contact dc-svc@Shibaura-Machine.com for more information.

Do you offer training?

We offer a variety of training classes. 

Click here to see our training offered.

Is integration with auxiliary equipment available?

Yes, while Shibaura Machine offers its own integrated equipment, we can also offer and integrate third-party equipment.
Speak to your Shibaura representative for details.

Does Shibaura Machine offer financing options?

Yes, our in-house financing arm, TMAC offers a variety of flexible financing solutions.

Do you have data collection software?

Yes, we have dPAQET, which will collect the shot data from up to 64 machines to a central computer database.

Can we get someone from your service department to come out and inspect our machines?

Yes

Please contact dc-svc@Shibaura-Machine.com for more information.